Contact Centre Action
-
Level 13, 200 Queen St, Melbourne 3000 VIC
- 03 8648 6577
- Visit Website
- Imdependent management consultants, trainers & recruiters specialising in the contact centre industry & servicing Australia-wide.
- State: Victoria
- Region: Melbourne City
- Suburb: Melbourne
- Postcode: 3000
- Business Type: Business Consultancy
- Profile: Contact Centre Action is a Business Consultancy company located at Melbourne, Victoria Australia, address is Level 13, 200 Queen St, Melbourne 3000 VIC, postcode is 3000, you can contact Contact Centre Action by phone 03 8648 6577
- Description:
The services provided by Contact Centre Action, and the experience we have is unique in the market today. In operation since 2003, we can provide the total solution to your contact centre consulting, training and recruitment needs. We have hands on operational experience in training, operating and managing contact centres. We dont just teach and understand the theories, we have practical experience in managing staff in this often high-pressure environment. We have independent knowledge of a variety of technologies from multiple vendors, including ACD, IVR, workforce management, call recording, CTI, speech recognition, biometric verification, quality management, performance management, customer surveys, outbound diallers and speech analytics in both on-premise and hosted environments. We are totally independent. We do not sell technical solutions, neither do we have any commercial relationships with any technology vendor. We maintain a close awareness of many technology vendors which allows us to keep abreast of their products and developments, know who may have an appropriate solution to meet our client needs and know who to engage to ensure the solution is delivered as expected. We can provide customised training programs, including staff induction, call quality and customer service training programs. Built on our base courses, the programs are tailored for individual companies and use real-life scenarios for examples and role-plays. We are a full service recruitment consultancy but we only operate in contact centres and related industries. Rather than separate volume recruitment from executive recruitment which has been the traditional approach by many recruitment companies, we provide candidates at all levels from trainees to Managing Directors. By only working in the contact centre industry we are able to leverage our significant network to ensure we always find the right candidate for our clients. - Opening Hours:
Mon 8:00 am - 6:00 pm Tue 8:00 am - 6:00 pm Wed 8:00 am - 6:00 pm Thu 8:00 am - 6:00 pm Fri 8:00 am - 6:00 pm Sat Closed Sun Closed
Google Map of Contact Centre Action address: Level 13, 200 Queen St, Melbourne 3000 VIC.
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