Profile: Telephone Techniques Training is a Telephone Services company located at Warnbro, West Australia Australia, address is Warnbro 6169 WA, postcode is 6169, you can contact Telephone Techniques Training by phone 08 9523 0655
Description: Ask yourself these questions - Have you every considered what is actually conveyed to your telephone callers by the people anwering your business calls? Do your staff understand the true meaning of empathising with your callers? Are they friendly, in control? Do they convey a willingness to go that one step further for your customers. Do they have good listening and questioning skills? Are your staff getting the complete message down accurately? Do they use inapproptiate language eg; slang Annette Taylor delivers courses in this important skill in Perth every three weeks. Help your staff to become the professionals that they're destined to become by giving them the right tools. Call now!
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