Blondes & Brunettes

I would not recommend this Salon. First time at this Salon, I asked the girl to touch up my grey roots, trim and a blow dry. She asked if I would like highlights and I said no as my hair is dyed black and I don\'t think any highlights would blend with my colour. She insisted that a very dark brown would. After much persuasion, I decided to trust her experience. After she rinsed the colour out, I was shocked to see the highlights were a bright copper colour. I said to her that I\'m not very happy as the colour isn\'t dark brown as agreed. She said it is and carried on. I felt really uncomfortable after she dismissed my concerns. I paid the full amount and after leaving the Salon, I decided to visit my mother to see what she thought of the highlights. She said the colour was a bright copper almost orange and it didn\'t look nice. I decided to call the manager of the Salon and ask her nicely if they could colour my hair for free to get rid of the highlights as they are not what I agreed too. She wasn\'t apologetic but agreed to fix it for me the next day. I was very pleasant with them all, although it felt like they didn\'t want me there. To play it safe, I asked for the highlights to be coloured black. After the colour was rinsed out, the manager signalled to the girl who washed my hair to come over to her. I saw the manager whisper something to her then sent her back to me. By this point I felt very uncomfortable by the looks they were giving me. As I got up out of the wash chair, I was directed towards the counter. I stopped and asked the girl if she could please dry my hair. As I had paid for a blow dry the day before, I expected she would kindly blow dry my hair. She sat me down, dried my hair off for a minute and said it\'s all done. I decided to make do and leave as quickly as possible. The manager didn\'t ask me if I was happy after everything, she just shot me a look and said bye. I was very disappointed as I left as I had been so nice about the whole thing and hated complaining. As a manager, she should ensure that the customers are happy. Definitely worth going to another Salon even if you have to pay more.