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Update Business - Australian Recoveries & Collections

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Description

Who We Are?

Australian Recoveries &amp; Collections Pty Ltd (ARC) is a specialist provider of debt recovery solutions. We provide big agency expertise with a boutique service. This is aimed at delivering our core value proposition of Industry Leading Recovery Rates with Best Practice Customer Service.

What We Do?

At ARC we pride ourselves on delivering the highest level of Customer Service to our customers through the following actions:

- Making an initial phone call to the debtor when the account is being loaded followed by a phone update to the customer. 
- Regular and timely updates on outstanding customer accounts 
- Fast responses to customer requests 
- Diligent activity on every account 
- Clear communication on next steps 
- Professional advice on correct treatment paths  
-Clear and concise Performance Reporting 
- Single point of contact for customers

Our Commitment to deliver Industry Leading Recovery Rates

The core focus at ARC is to recover the highest percentage of all our customers outstanding accounts. This is achieved through the following:

- Profiling and analytical capability on our customers debtors allowing us to determine the most effective treatment paths. 
- Immediate action on referred accounts. 
- Only charging a commission on successful collection of your accounts.

Our People

At ARC we combine big agency performance with small agency service. The ARC team has a wealth of experience in the Debt Collection Industry across a diverse range of markets that was gathered from working at some of the largest collection agencies in Australia. This experience is used primarily to deliver industry leading recovery rates and providing the highest levels of satisfaction to our customers.

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