Kebab Republic

I have never been so disgusted with a service that provides not only food delivery, but also name-calling and refusal of a refund for an order that had not been delivered to the specified address. Kebab Republic, your service experience is utterly appalling. I placed the order at 6:30pm and was notified via SMS that the expectant delivery time would be by 7:45PM. With that being, having no knock on the door or buzz on the intercom by 8PM, I called the restaurant directly to chase up the order and was placed on hold, so they could speak with their delivery person but was hung up on eventually with no further explanations of the situation. Failing to receive a call back after an additional 20 minutes, I called them back again, but was simply told the order was \'received\' by a person living in the apartment complex (whose identity to this point is still unknown) and that this person will kindly deliver it to my room. I would like to clearly point out that I live in a 23 storey apartment in the outer CBD and would like an explanation as to why Kebab Republic still firmly believe (even after several more attempts to contact and receive an explanation from them) that it was a good idea to deliver the order to an anonymous person rather than to the door of the specified address. Rather than trying to resolve this issue, I was instead called a \'bitch,\' a \'liar\' and had continuous childish button pressing to clutter up the connection whenever I was trying to speak. Luckily for me I live right next to the St. Kilda Police Station and have already made a statement regarding this and the whole situation and would gladly further take this up with consumer affairs, if you still choose to not give me a refund. (Mind this, the police did manage to get in contact with your voicemail requesting a call back; however, they still chose not to pick up nor return the call). Your customer service is completely appalling and childish. DO NOT BUY FROM THIS PLACE.